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If you’re unable to see your messages, try the following steps:
  1. Check for active filters – Make sure no filters (like tags, owners, or status) are hiding your messages.
  2. Click the refresh icon to reload your inbox.
  3. Ensure you’re in the “To Do” section – Messages will only appear here until marked as done.
  4. Check your connection status:
  • If it’s disconnected, reconnect your social account from Settings > Accounts.
  • If it’s connected, try deleting and reconnecting the account to refresh synchronization.
  1. Check your LinkedIn connection:
  • LinkedIn accounts automatically disconnect after 7 days of inactivity to save system resources.
  • You may need to reconnect the account manually.
  1. Verify permission settings:
  • By default, only the LinkedIn account owner has access.
  • If you’re a team member, the owner must manually grant you access via Settings > Accounts.
  • Ensure the access level is correctly configured.
If all the above steps are confirmed and you’re still not seeing your messages, try deleting the LinkedIn connection and reconnecting it once more. I can't see my messages in the Social Inbox. What should I do? screenshot 1 Still having issues? Feel free to reach out to support@breakcold.com for further help.