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If the cancellation option is not visible in the Plan section:
  • Double-check the email address you used to log in. It must match the one under which the subscription was created.
  • Ensure you have full permissions for account and plan management. If permissions appear limited, reach out to Breakcold support for assistance.
  • Confirm there are no pending or due bills on your account. Any outstanding payments must be settled before the cancellation option becomes available.