> ## Documentation Index
> Fetch the complete documentation index at: https://developer.breakcold.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the tracking not working even though my LinkedIn accounts are connected?

> If tracking isn’t working despite your LinkedIn account being connected, here are a few things to check: 1.

If tracking isn’t working despite your LinkedIn account being connected, here are a few things to check:

1. Make sure you're using the Breakcold Chrome extension – Tracking only works when actions are performed through the extension.
2. Check if you're logged into the correct LinkedIn account – If multiple accounts are used, make sure the one connected to Breakcold is the one you're actively using.
3. Verify that your LinkedIn sync is still active – Go to Settings > Accounts > LinkedIn and ensure the connection hasn’t expired or disconnected.
4. You might not have granted the correct permissions – The LinkedIn account owner must give tracking access to team members in the permissions settings.
5. Reinstall the Breakcold extension – If tracking remains inactive, try removing and reinstalling the extension to ensure you're using the latest version.

If everything above is set up correctly and tracking still doesn't work, please contact **[support@breakcold.com](mailto:support@breakcold.com)** so we can take a closer look.