> ## Documentation Index
> Fetch the complete documentation index at: https://developer.breakcold.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox & Messaging

> Manage inboxes, messages, email accounts, signatures, and templates.

Manage inboxes, messages, email accounts, signatures, and templates.

<CardGroup cols={2}>
  <Card title={"Are there limitations to using variables in templates?"} href={"/help/inbox-messaging/are-there-limitations-to-using-variables-in-templates"}>
    Variables won’t populate if the field is blank for that specific lead or company, and they don’t work in social inbox messages yet.
  </Card>

  <Card title={"Are variables supported in LinkedIn or social message templates?"} href={"/help/inbox-messaging/are-variables-supported-in-linkedin-or-social-message-templates"}>
    No, variables are not yet supported in social message templates, only email for now.
  </Card>

  <Card title={"Can I access lead info from a Social Inbox message?"} href={"/help/inbox-messaging/can-i-access-lead-info-from-a-social-inbox-message"}>
    Yes, you can. On the top right side of the message, click the drawer icon to expand the view and access the Lead Info section.
  </Card>

  <Card title={"Can I add a note and tag my team in Social Inbox messages?"} href={"/help/inbox-messaging/can-i-add-a-note-and-tag-my-team-in-social-inbox-messages"}>
    Yes! You can add internal notes to any message in the Social Inbox located at the bottom of the message.
  </Card>

  <Card title={"Can I filter my Email and LinkedIn inboxes?"} href={"/help/inbox-messaging/can-i-filter-my-email-and-linkedin-inboxes"}>
    Yes! You can filter your inboxes by lead list, though the options are more limited than the main dashboard.
  </Card>

  <Card title={"Can I focus only on my leads instead of all conversations?"} href={"/help/inbox-messaging/can-i-focus-only-on-my-leads-instead-of-all-conversations"}>
    Yes! To focus only on your leads: Click on the lead focus icon located in the top-right corner of your Inbox view
  </Card>

  <Card title={"Can I save a reply as a template from the Social Inbox?"} href={"/help/inbox-messaging/can-i-save-a-reply-as-a-template-from-the-social-inbox"}>
    Yes, you can. When you click Reply, you'll see the "Save as template" option, allowing you to reuse your message in future conversations.
  </Card>

  <Card title={"Can I save my email as a template?"} href={"/help/inbox-messaging/can-i-save-my-email-as-a-template"}>
    Can I save my email as a template? Yes, you can save your email as a template for future use.
  </Card>

  <Card title={"Can I schedule my email in the inbox?"} href={"/help/inbox-messaging/can-i-schedule-my-email-in-the-inbox"}>
    Yes, you can schedule your email to be sent at a later time.
  </Card>

  <Card title={"Can I submit a support ticket?"} href={"/help/inbox-messaging/can-i-submit-a-support-ticket"}>
    Yes, absolutely! You can submit a support ticket by emailing us at [support@breakcold.com](mailto:support@breakcold.com) or through the chat channel on our app.
  </Card>

  <Card title={"Can I switch to other inboxes my team has given me access to in the Social Inbox?"} href={"/help/inbox-messaging/can-i-switch-to-other-inboxes-my-team-has-given-me-access-to-in-the-social-inbox"}>
    Yes! From the My Inbox section, you’ll see this customize icon on the right side.
  </Card>

  <Card title={"Can I use custom and native variables in the email template?"} href={"/help/inbox-messaging/can-i-use-custom-and-native-variables-in-the-email-template"}>
    Yes, you can use both custom and native variables in your email templates.
  </Card>

  <Card title={"Can I use templates inside the LinkedIn inbox within Breakcold?"} href={"/help/inbox-messaging/can-i-use-templates-inside-the-linkedin-inbox-within-breakcold"}>
    Yes, but keep in mind that variables in templates won’t populate in LinkedIn messages
  </Card>

  <Card title={"Can I use variables when composing an email from the general inbox?"} href={"/help/inbox-messaging/can-i-use-variables-when-composing-an-email-from-the-general-inbox"}>
    Can I use variables when composing an email from the general inbox?
  </Card>

  <Card title={"How can I access the templates I created and saved in my Social Inbox?"} href={"/help/inbox-messaging/how-can-i-access-the-templates-i-created-and-saved-in-my-social-inbox"}>
    Yes, you can access them easily. In the reply message box, click the bookmark icon to open the list of your saved templates.
  </Card>

  <Card title={"How Can I Authorize My Team to Access My Email?"} href={"/help/inbox-messaging/how-can-i-authorize-my-team-to-access-my-email"}>
    How Can I Authorize My Team to Access My Email?
  </Card>

  <Card title={"How can I filter messages in my Social Inbox for leads only?"} href={"/help/inbox-messaging/how-can-i-filter-messages-in-my-social-inbox-for-leads-only"}>
    You can filter messages for leads only by clicking the Lead Focus icon in your Social Inbox.
  </Card>

  <Card title={"How can I filter messages in my Social Inbox?"} href={"/help/inbox-messaging/how-can-i-filter-messages-in-my-social-inbox"}>
    You can use the filter menu to narrow down messages based on status, tags, reply activity, owners, date range, and connected accounts.
  </Card>

  <Card title={"How can I find only important messages in my social inbox?"} href={"/help/inbox-messaging/how-can-i-find-only-important-messages-in-my-social-inbox"}>
    Select “Only important” from the filter menu to show messages that are marked as high priority.
  </Card>

  <Card title={"How can I mark a message as done?"} href={"/help/inbox-messaging/how-can-i-mark-a-message-as-done"}>
    Yes. When a conversation is resolved or no longer needs follow-up, you can mark it as Done.
  </Card>

  <Card title={"How can I mark messages as important?"} href={"/help/inbox-messaging/how-can-i-mark-messages-as-important"}>
    You can mark a message as important by clicking the star icon ⭐️ at the top or bottom of the message.
  </Card>

  <Card title={"How Can I Search Messages by Contact or Lead Name in the Inbox?"} href={"/help/inbox-messaging/how-can-i-search-messages-by-contact-or-lead-name-in-the-inbox"}>
    How Can I Search Messages by Contact or Lead Name in the Inbox?
  </Card>

  <Card title={"How can I send my email, WhatsApp, LinkedIn, and Telegram messages from the lead view?"} href={"/help/inbox-messaging/how-can-i-send-my-email-whatsapp-linkedin-and-telegram-messages-from-the-lead-view"}>
    You can send them under the Overview section.
  </Card>

  <Card title={"How do I create a message or email template in Breakcold?"} href={"/help/inbox-messaging/how-do-i-create-a-message-or-email-template-in-breakcold"}>
    Go to your Settings → Templates, then choose between Email or Message types.
  </Card>

  <Card title={"How do I view only messages that haven’t been replied to?"} href={"/help/inbox-messaging/how-do-i-view-only-messages-that-havent-been-replied-to"}>
    Use the “Has not replied” filter from the menu or at the top of the Social Inbox.
  </Card>

  <Card title={"How does “Last Interaction” work?"} href={"/help/inbox-messaging/how-does-last-interaction-work"}>
    It tracks new interactions only, emails and direct messages that are sent, and the data refreshes every 24 hours.
  </Card>

  <Card title={"How to Connect a GSuite Account"} href={"/help/inbox-messaging/how-to-connect-a-gsuite-account"}>
    How to Connect a GSuite Account Choose the OAuth method when setting up the connection.
  </Card>

  <Card title={"How to Connect an Outlook Account"} href={"/help/inbox-messaging/how-to-connect-an-outlook-account"}>
    How to Connect an Outlook Account Connecting your Outlook account is easy, just follow these steps: 1.
  </Card>

  <Card title={"How to Connect an SMTP/IMAP Account"} href={"/help/inbox-messaging/how-to-connect-an-smtpimap-account"}>
    Common Mistakes to Avoid Not verifying SMTP/IMAP ports and hostnames with your email provider — always check their official settings.
  </Card>

  <Card title={"How to connect your Gmail"} href={"/help/inbox-messaging/how-to-connect-your-gmail"}>
    To connect your regular Gmail account, go to the Security section of your Google Account.
  </Card>

  <Card title={"How to Integrate WhatsApp"} href={"/help/inbox-messaging/how-to-integrate-whatsapp"}>
    How to Integrate WhatsApp Go to Accounts, then click and select Whatsapp from the dropdown list.
  </Card>

  <Card title={"How to link your Telegram account?"} href={"/help/inbox-messaging/how-to-link-your-telegram-account"}>
    How to link your Telegram account? Go to Accounts, then click and select Telegram from the dropdown list.
  </Card>

  <Card title={"How to Set Up Your Email Signature?"} href={"/help/inbox-messaging/how-to-set-up-your-email-signature"}>
    ⚠️ Important: If you're using an HTML signature , make sure to leave HTML mode ON turning it off will break your formatting.
  </Card>

  <Card title={"How to Use Variables in the Email Signature Box"} href={"/help/inbox-messaging/how-to-use-variables-in-the-email-signature-box"}>
    How to Use Variables in the Email Signature Box To insert a variable (like first name, company name, etc.), just type the / symbol in the signature box.
  </Card>

  <Card title={"I activated SMTP on my Outlook account but still get a \"disabled\" message. What should I do?"} href={"/help/inbox-messaging/i-activated-smtp-on-my-outlook-account-but-still-get-a-disabled-message-what-should-i-do"}>
    If you’ve enabled SMTP in Outlook but still see a "disabled" message, try these steps: 1.
  </Card>

  <Card title={"I can't see my messages in the Social Inbox. What should I do?"} href={"/help/inbox-messaging/i-cant-see-my-messages-in-the-social-inbox-what-should-i-do"}>
    If you're unable to see your messages, try the following steps: 1.
  </Card>

  <Card title={"What Are the Access Levels on Your Email/Whatsapp/Linkedin/Telegram Account?"} href={"/help/inbox-messaging/what-are-the-access-levels-on-your-emailwhatsapplinkedintelegram-account"}>
    What Are the Access Levels on Your Email Account?
  </Card>

  <Card title={"What does the “Date range” filter do?"} href={"/help/inbox-messaging/what-does-the-date-range-filter-do"}>
    This allows you to view messages from a specific time period.
  </Card>

  <Card title={"What does the Refresh button in the inbox do?"} href={"/help/inbox-messaging/what-does-the-refresh-button-in-the-inbox-do"}>
    The refresh button in the inbox is typically used to: Manually update your inbox to check for and display the latest messages.
  </Card>

  <Card title={"What happens if I add a variable directly in the message box (not using a template)?"} href={"/help/inbox-messaging/what-happens-if-i-add-a-variable-directly-in-the-message-box-not-using-a-template"}>
    You may see a warning message, as this is not currently supported
  </Card>

  <Card title={"What is “My Inbox”?"} href={"/help/inbox-messaging/what-is-my-inbox"}>
    My Inbox displays messages that are assigned to you .
  </Card>

  <Card title={"What is the 'Activity' Section in Breakcold?"} href={"/help/inbox-messaging/what-is-the-activity-section-in-breakcold"}>
    What is the 'Activity' Section The Activity section in Breakcold gives you a complete timeline of everything that’s happened with your leads — all in one place.
  </Card>

  <Card title={"Where can I change my email?"} href={"/help/inbox-messaging/where-can-i-change-my-email"}>
    Note: For security reasons, you must sign out and sign back in before you can change your email address.
  </Card>

  <Card title={"Where can I manage my email, LinkedIn, WhatsApp, and Telegram accounts?"} href={"/help/inbox-messaging/where-can-i-manage-my-email-linkedin-whatsapp-and-telegram-accounts"}>
    Where can I manage my email, LinkedIn, WhatsApp, and Telegram accounts?
  </Card>

  <Card title={"Why do I see a \"Create Lead\" button in my Social Inbox messages?"} href={"/help/inbox-messaging/why-do-i-see-a-create-lead-button-in-my-social-inbox-messages"}>
    You see the "Create Lead" option when the contact messaging you hasn’t been converted into a lead or added as a lead in your CRM yet.
  </Card>

  <Card title={"Will a message I mark Done in the inbox bounce back to To-do when the recipient replies?"} href={"/help/inbox-messaging/will-a-message-i-mark-done-in-the-inbox-bounce-back-to-to-do-when-the-recipient-replies"}>
    Yes, when the recipient replies, the conversation will return to your To-do section
  </Card>
</CardGroup>